Organizational maturity
Leadership alignment, ownership and capacity for change.
AI Readiness
Know where to begin.
Evidence about value, risk and what must be in place before implementation.
What this covers01 02 03 04 05 06 07 08 09 10 11 12
AI Readiness
Technology environment
Systems, integrations, identity and constraints.
Data readiness
Availability, quality, permissions and classification.
Workflows
Where effort accumulates and service can improve.
Current & shadow AI
Approved and informal usage and immediate gaps.
Governance
Acceptable use, accountability, inventory and review.
Workforce
Skills, confidence, training and adoption.
Cybersecurity
Access, integrations, threats and monitoring.
Records & privacy
Retention, disclosure and sensitive information.
Use cases
Ranked by value, feasibility, risk and complexity.
Expected value
Time, quality, capacity and service measures.
Public impact
Oversight, accessibility and transparency.
The CivicOrigin approach01 02 03 04
Discover. Govern. Transform. Optimize.
DISCOVER — Find the opportunity.
Assess maturity, workflows, data, technology, workforce readiness, risk and high-value opportunities.
GOVERN — Make it responsible.
Establish ownership, acceptable use, risk tiers, privacy, security, records, accessibility and oversight.
TRANSFORM — Put AI to work.
Implement appropriate automation, assistants, document intelligence, integrations and service support.
OPTIMIZE — Prove the value.
Measure performance, adoption, quality, service impact, risk and the next opportunity.
Assessment deliverables01 02 03 04 05 06
Decision-ready, not shelf-bound.
Current-State Assessment
Operational and governance evidence.
Opportunity Map
Use cases ranked by value and risk.
Gap Analysis
Controls needed before pilots.
Recommended Pilots
Focused controlled opportunities.
Roadmap
A practical route to scale.
Executive Findings
Clear decisions and next steps.
Next step